RETURNS & EXCHANGE

terms and conditions

  1. Prices
    Prices on this website are liable to alteration without notice and are only valid at the time of purchase.
  2. Carriage
    Carriage costs are as detailed in the appropriate section.
  3. Damages, Shortages and Non-Delivery
    Should be advised by email as follows:
    For damage in transit - within 3 days of the receipt of the goods.
    For shortages - within 3 days of the receipt of the goods.
    For non-delivery - within 10 days of the date of order for UK orders and 35 days for overseas orders.
  4. Back Orders
    Our system only accepts orders for goods in stock.
  5. Refused Parcels
    If all, or part, of a consignment is refused because it is damaged, we must be notified immediately, in order to be able to claim on our carriers. Damaged post parcels should not be refused, but taken in and notified to us immediately.
  6. Liability
    The Company shall be under no liability for any loss or damage howsoever arising resulting from the use, or conversion, of the goods supplied and the Customer will indemnify the Company in respect of any claim brought by a third party against the Company in respect of such loss or damage, providing always that nothing herein shall exclude any liability of the Company where such exclusion of liability is prohibited, void, or unenforceable under English Law.
  7. Return Of Goods
    If for any reason you are not satisfied with the supplied goods, return them to us within 10 working days and we will give you a full refund. Alternatively, the returned items can be exchanged for goods to the same value.
  8. Letter/Parcel Responsibility
    In all cases of letters or parcels sent via the Post Office or any other agency, the Post Office or such agency act for the sender, and any late or non-delivery is the responsibility of the sender.
  9.  Payments
    Payments are only accepted via PayPal.
  10. Specifications
    We reserve the right to modify specifications according to the supply position or our desire to improve quality.
  11. Retention of Title
    (a) Ownership of all the goods supplied by the Company shall remain vested in the Company and shall not pass to the Buyer until payment in full for all such items has been made.
  12. Listing
    No liability can be accepted for errors or misprints. No part can be reproduced in any form without prior permission of BB Engineering Supplies.
  13. Choice of Items
    It is the customer's responsibility to ensure that the selected goods are suitable for their chosen application. BB Engineering Supplies can take no responsibility or liability for misuse of the goods supplied.
  14. Description of Goods
    Pictures and descriptions are of the item that is offered for sale. Should the specification change then the pictures and description will be changed.